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I am interested in
a watch not shown in your online store what can I do? |
| With many new and second hand watches becoming
increasingly difficult to locate we would advise you to complete our Watch
Finder form and we will endeavour to find it for you. Please remember
to give us as much detail as you can, including the model number as this
will help speed up the process. Please also note that with many watches
we may sometimes offer attractive discounts from the High Street prices. |
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How long will it take
you to find the watch I am looking for? |
| I'm afraid we can never offer an exact time
scale when looking for second hand watches. This is because we rely on advertising,
part exchanges and our reputation to maintain our stock levels. What we
can guarantee is that we will do our best to locate the watch for you in
the minimum time and will not stop searching until you let us know otherwise.
With new watches we will normally be able to provide a delivery date. |
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Can I part exchange
a watch I already have? |
| Yes. Providing it is a brand we deal in and
the condition is at worst fair, we will gladly take any part exchanges.
This can be done by completing our Selling
form. We do not take in poor condition watches as all our watches come with
a one year guarantee and this is not always possible when a watch has not
been properly taken care of. |
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Why is it more expensive
to buy online with a credit card than a bank transfer? |
| Unfortunately, this is due to the fact that
our payment service providers, Lloyds TSB Cardnet and Secure Trading each
take a percentage of the transaction value. However, you do have other forms
of payment methods you can use, see Payment
Options. |
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What guarantee do
I have you will send me the watch when I have paid? |
| Although this is a new site we are not a
new company. Second Time Round is a UK Limited company, which can be easily
checked at www.companieshouse.gov.uk
We are registered as Jadefare Ltd. Our business bank account is with Lloyds
TSB, Trading as Second Time Round. We keep records of all correspondence
between the two parties should you need them and if asked we will gladly
e-mail you our exact intentions and what you may expect from us prior to
the shipment or payment of watches. We are a family run business that prides
itself on its excellent reputation. You can also view our Customer
Testimonials to help ease any uncertainty. |
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What if I change my
mind after a few days and decide that I don't like the watch? |
| Providing the watch is returned within five
days with the Second Time Round security strip still in place, and is in
exactly the same merchantable condition as it was when supplied, we will
gladly refund you, less our postage and packaging/ shipping charges. Unfortunately,
once the watch has been worn you automatically wave the right to a full
refund and will be liable for a variable restocking fee (depending on the
value of the watch). So please be certain this is the watch you want before
wearing and enjoying it. See our Returns policy
for full details. |
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Can I come to your
shop and see the watch before I buy it? |
| Of course you can! As long as the watch is
on the website we will definitely have the watch in stock for you to view. |
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Where is your shop?
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| Our address is:
Second Time Round
Grays
58 Davies Street
London
W1K 5LP
For further info please visit our Find Us
page.
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What are your opening
hours? |
| We are open Monday to Friday 10.00a.m. to
5.00 p.m. Special concessions may be made for customers who cannot meet
these times. For further information please Contact
Us. |
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Can I claim any VAT
back? |
| In most cases I am afraid not! As we deal
mainly in pre-owned watches the VAT has already been paid when the watch
was originally purchased. Therefore the price you see does not reflect VAT.
We occasionally source new models and VAT may be able to be claimed on these,
but we suggest that when you are interested in a particular model you can
ask one of our sales team for more information. |
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Can you adjust the
bracelet to fit my wrist? |
| Yes. When you place an order you will need
to let us know your wrist measurement so we can adjust the bracelet for
a perfect fit. To do this all you need to do is visit our Watch
Sizing page where you can print and cut out the ruler provided. Then
wrap it around your wrist to the required length, e-mail us and we will
do the rest! Please note that when your watch is delivered you will receive
any extra links that have been removed. |
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When will my watch
first need servicing? |
| As most of our watches are second hand we
always guarantee them for a period of one year. (please note that some vintage
watches are exempt from this). It is unlikely that in this time we would
need to service your watch. Generally, we would recommend that if your watch
is running fine without any complications, you should service your watch
every two years. New watches are usually recommended to be serviced after
three years of use. |
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How long will my
watch be waterproof for? |
| As the rubber seals in watches are perishable
we would always recommend having the water tightness of your watch checked
and maintained once every year. |
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Will you pass my
details onto any third party companies? |
| Absolutely not! Second Time Round only collects
personal data for seamless transactions. Our reputation is |
| built strongly on customer loyalty, trust
and confidence. You will receive no Spam (Junk Mail), third party letters
or telephone calls as a result of giving us your contact details. |
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Where can I insure
my watch? |
| We would suggest placing your watch on your
"Home Contents Insurance". A watch costing around £2000
will |
| add a premium of roughly £40 annually,
to your policy. |
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My insurance has
asked for a Valuation Certificate, can you supply this? |
| Because of this, all our watches are sent
out with an Insurance Valuation. This will detail a description of the watch,
noting the model and serial numbers and the current new replacement price.
If your policy is not "New for Old" it is unlikely that you will
need the valuation, so the receipt detailing the same information should
do. |
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Why did I not buy
all my other watches from you? |
| Well that's hindsight I'm afraid. We at Second
Time Round are committed to providing our customers with great prices and
a first class service. We also thank you in advance for any recommendations
you give about our company. We hope that we build strong relationships with
all our customers and are committed to loyalty and satisfaction. We hope
to see you again. |
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